{"procedure":{"accessUrl":"signaler-un-incident-dans-l-espace-public","description":"\n

Pour mieux répondre à vos attentes et améliorer la qualité de\nl’espace public, dans une démarche participative, la ville met à disposition\nune application permettant de signaler une anomalie sur la voie publique, dès\nque vous la constatez.

\n\n

Un potelet renversé, des ordures en vrac sur le trottoir ? Un\nlampadaire qui n’éclaire plus ? Une branche d’arbre qui menace de tomber ? Vous\npouvez désormais signaler ces soucis aux services municipaux et intercommunaux via\nl'application mobile.


\n\n

1. Téléchargez l'application

\n

Installez l'application sur votre téléphone mobile et activez la\ngéolocalisation.


\n\n

2. Signalez l'anomalie

\n

L'application vous permet de faire un signalement d'anomalie sur la\nvoie publique, de suivre vos propres signalements et bien plus encore.

\n\n\n

Le signalement se compose :

\n\n\n

 

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Votre signalement a été clôturé.
","title":"Signalement d'incident - Commentaire - Clôture - 1748426976653","type":"publicComment","sendDocumentsAsAttachments":false},{"procedureId":"Signaler un incident dans l'espace public","text":"\n\n\n

\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
\n \n \n \n \n \n \n \n \n \n
\n

La ville de {{{InterneNomCommune}}} souhaite vous informer suite à une demande de votre part.

{{{InterneLogo}}}

\n \n
\n
Accusé de réception - Signalement d'incident
\n
\n \n

Bonjour {{{UsagerNomComplet}}},

\n

Nous avons bien réceptionné votre demande créée le {{{DemarcheDemandeDateCreation}}} et nous vous en remercions.

\n

Votre demande est transmise au service compétent ({{{DemarcheDemandeAssignee}}}) afin d‘y apporter une réponse dans les meilleurs délais.

\n

Si vous souhaitez consulter l'état de vos demandes, connectez-vous sur {{{MecAccessUrl}}}

\n

Cordialement.

\n

Ville de {{{InterneNomCommune}}}\n
\n

\n
 \n \n
\n \n \n \n \n \n \n \n
\n
Récapitulatif de votre demande
\n
    \n
  • Numéro de suivi de la demande : {{{DemarcheDemandeNumeroSuivi}}}
    • \n
  • Catégorie de signalement : {{{form_reportCategories}}}
    • \n
  • Sous-catégorie de signalement : {{{form_reportSubCategories}}}
    • \n
  • Adresse du signalement: {{{form_adresse}}}
  • Objet : {{{form_objet}}}
  • Description : {{{form_informationsComplementaires}}}
  • Photo(s) éventuelle(s) : {{{form_photos}}}
    • \n
\n
\n
\n\n \n \n \n \n
\n Ce message a été envoyé automatiquement par la ville de {{{InterneNomCommune}}}.
Merci de ne pas répondre à cet email.
\n
\n\n
\n \n\n\n\n","title":"Signalement d'incident - Accusé - 1748426976659","type":"email","sendDocumentsAsAttachments":false,"subject":"Votre signalement a bien été réceptionné !"},{"procedureId":"Signaler un incident dans l'espace public","text":"\n\n\n

\n
Votre demande
\n\n \n\t\n\n \n \n\n \n \n \n \n\n \n\n\t\n \n\n \n \n\n \n\n
\n
\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
\n \n \n \n \n \n \n \n \n \n \n
\n

La ville de {{{InterneNomCommune}}} souhaite vous informer suite à une demande de votre part.

{{{InterneLogo}}}

\n \n
\n
Demande clôturée - Signalement d'incident
\n
\n

Bonjour {{{UsagerNomComplet}}},

\n

Votre demande créée le {{{DemarcheDemandeDateCreation}}} a été traitée par nos services.

\n

Nous espérons que notre réponse vous a apporté satisfaction.

\n

Si vous souhaitez consulter l'état de vos demandes, connectez-vous sur {{{MecAccessUrl}}}

\n

Cordialement.

\n

\n Ville de {{{InterneNomCommune}}}\n
\n

\n
\n
 \n \n
\n \n \n \n \n \n \n \n
\n
Récapitulatif de votre demande
\n
    \n
  • Numéro de suivi de la demande : {{{DemarcheDemandeNumeroSuivi}}}
    • \n
  • Catégorie de signalement : {{{form_reportCategories}}}
    • \n
  • Sous-catégorie de signalement : {{{form_reportSubCategories}}}
    • \n
  • Adresse du signalement: {{{form_adresse}}}
  • Objet : {{{form_objet}}}
  • Description : {{{form_informationsComplementaires}}}
  • Photo(s) éventuelle(s) : {{{form_photos}}}
    • \n
\n
\n
\n\n \n \n \n \n
\n Ce message a été envoyé automatiquement par la ville de {{{InterneNomCommune}}}.
Merci de ne pas répondre à cet email.
\n
\n\n
\n \n\n\n","title":"Signalement incident - Clôture - 1748426976649","type":"email","sendDocumentsAsAttachments":false,"subject":"Votre Signalement d'incident a été traité"},{"procedureId":"Signaler un incident dans l'espace public","text":"
Votre signalement a bien été réceptionné et a été affecté au service {{{DemarcheDemandeAssignee}}}.
","title":"Signalement d'incident - Commentaire - Accusé - 1748426976647","type":"publicComment","sendDocumentsAsAttachments":false},{"procedureId":"Signaler un incident dans l'espace public","text":"\n\n\n

\n
Votre demande
\n\n \n\t\n\n \n \n\n \n \n \n \n\n \n\n\t\n \n\n \n \n\n \n\n
\n
\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
\n \n \n \n \n \n \n \n \n \n
\n

La ville de {{{InterneNomCommune}}} souhaite vous informer suite à une demande de votre part.

{{{InterneLogo}}}

\n \n
\n
Information concernant votre signalement d'incident
\n
\n

Bonjour {{{UsagerNomComplet}}},

\n

Votre demande créée le {{{DemarcheDemandeDateCreation}}} a été instruite par nos services. Malheureusement nous n'avons pas pu y donner suite.

\n

Si vous souhaitez consulter l'état de vos demandes, connectez-vous sur {{{MecAccessUrl}}}

\n

Cordialement.

\n

Ville de {{{InterneNomCommune}}}\n
\n

\n
 \n \n
\n \n \n \n \n \n \n \n
\n
Récapitulatif de votre demande
\n
    \n
  • Numéro de suivi de la demande : {{{DemarcheDemandeNumeroSuivi}}}
    • \n
  • Catégorie de signalement : {{{form_reportCategories}}}
    • \n
  • Sous-catégorie de signalement : {{{form_reportSubCategories}}}
    • \n
  • Adresse du signalement: {{{form_adresse}}}
  • Objet : {{{form_objet}}}
  • Description : {{{form_informationsComplementaires}}}
  • Photo(s) éventuelle(s) : {{{form_photos}}}
    • \n
\n
\n
\n\n \n \n \n \n
\n Ce message a été envoyé automatiquement par la ville de {{{InterneNomCommune}}}.
Merci de ne pas répondre à cet email.
\n
\n\n
\n \n\n\n","title":"Signaler un incident - Refus - 1748426976654","type":"email","sendDocumentsAsAttachments":false,"subject":"Informations sur votre signalement d'incident"},{"procedureId":"Signaler un incident dans l'espace public","text":"
Votre signalement ({{{form_reportCategories}}} / {{{form_reportSubCategories}}}) a été transféré à l'organisme compétent pour traitement.
Nous clôturons votre demande.
","title":"Signalement d'incident - Notif - Transfert - 1748426976663","type":"mobileNotif","sendDocumentsAsAttachments":false,"subject":"Informations sur votre signalement"},{"procedureId":"Signaler un incident dans l'espace public","text":"
Nous avons bien réceptionné votre signalement.
","title":"Signalement incident - notif - Accusé - 1748426976648","type":"mobileNotif","sendDocumentsAsAttachments":false,"subject":"Signalement réceptionné"},{"procedureId":"Signaler un incident dans l'espace public","text":"\n\n\n

\n
Votre demande
\n\n \n\t\n\n \n \n\n \n \n \n \n\n \n\n\t\n \n\n \n \n\n \n\n
\n
\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
\n \n \n \n \n \n \n \n \n \n
\n

La ville de {{{InterneNomCommune}}} souhaite vous informer suite à une demande de votre part.

{{{InterneLogo}}}

\n \n
\n
Information concernant votre signalement d'incident
\n
\n

Bonjour {{{UsagerNomComplet}}},

\n

Votre demande créée le {{{DemarcheDemandeDateCreation}}} a été instruite par nos services. Celle-ci ne relève pas de nos compétences. Nous avons transféré votre demande à l'organisme compétent et clôturé la demande.

\n

Si vous souhaitez consulter l'état de vos demandes, connectez-vous sur {{{MecAccessUrl}}}

\n

Cordialement.

\n

Ville de {{{InterneNomCommune}}}\n
\n

\n
 \n \n
\n \n \n \n \n \n \n \n
\n
Récapitulatif de votre demande
\n
    \n
  • Numéro de suivi de la demande : {{{DemarcheDemandeNumeroSuivi}}}
    • \n
  • Catégorie de signalement : {{{form_reportCategories}}}
    • \n
  • Sous-catégorie de signalement : {{{form_reportSubCategories}}}
    • \n
  • Adresse du signalement: {{{form_adresse}}}
  • Objet : {{{form_objet}}}
  • Description : {{{form_informationsComplementaires}}}
  • Photo(s) éventuelle(s) : {{{form_photos}}}
    • \n
\n
\n
\n\n \n \n \n \n
\n Ce message a été envoyé automatiquement par la ville de {{{InterneNomCommune}}}.
Merci de ne pas répondre à cet email.
\n
\n\n
\n \n\n\n","title":"Signalement d'incident - Transfert - 1748426976657","type":"email","sendDocumentsAsAttachments":false,"subject":"Votre signalement a été transférée à l'organisme compétent"},{"procedureId":"Signaler un incident dans l'espace public","text":"
Votre signalement nécessite des précisions de votre part. Connectez-vous sur l'espace citoyen pour fournir les informations demandées.
","title":"Signalement d'incident - Commentaire - Précisions usager - 1748426976655","type":"publicComment","sendDocumentsAsAttachments":false},{"procedureId":"Signaler un incident dans l'espace public","text":"\n\n\n

\n
Votre demande
\n\n \n\t\n\n \n \n\n \n \n \n \n\n \n\n\t\n \n\n \n \n\n \n\n
\n
\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
\n \n \n \n \n \n \n \n \n \n \n
\n

La ville de {{{InterneNomCommune}}} souhaite des précisions de votre part suite à votre signalement d'incident

{{{InterneLogo}}}

\n \n
\n
Précisions nécessaires - Signalement d'incident
\n
\n

Bonjour {{{UsagerNomComplet}}},

\n

Votre demande créée le {{{DemarcheDemandeDateCreation}}} nécessite une action de votre part afin de pouvoir la traiter.

\n

Afin de nous fournir les informations demandées, connectez-vous sur {{{MecAccessUrl}}} puis accéder à la section Mes demandes / Mes actions à faire

\n

Cordialement.

\n

\n Ville de {{{InterneNomCommune}}}\n
\n

\n
\n
 \n \n
\n \n \n \n \n \n \n \n
\n
Récapitulatif de votre demande
\n
    \n
  • Numéro de suivi de la demande : {{{DemarcheDemandeNumeroSuivi}}}
    • \n
  • Catégorie de signalement : {{{form_reportCategories}}}
    • \n
  • Sous-catégorie de signalement : {{{form_reportSubCategories}}}
    • \n
  • Adresse du signalement: {{{form_adresse}}}
  • Objet : {{{form_objet}}}
  • Description : {{{form_informationsComplementaires}}}
  • Photo(s) éventuelle(s) : {{{form_photos}}}
    • \n
\n
\n
\n\n \n \n \n \n
\n Ce message a été envoyé automatiquement par la ville de {{{InterneNomCommune}}}.
Merci de ne pas répondre à cet email.
\n
\n\n
\n \n\n\n\n","title":"Signalement d'incident - Précisions usager - 1748426976657","type":"email","sendDocumentsAsAttachments":false,"subject":"Votre signalement d'incident nécessite des précisions"},{"procedureId":"Signaler un incident dans l'espace public","text":"
Votre signalement a été refusé.
","title":"Signalement d'incident - Commentaire - Refus - 1748426976652","type":"publicComment","sendDocumentsAsAttachments":false},{"procedureId":"Signaler un incident dans l'espace public","text":"\n\n\n

\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
\n \n \n \n \n \n \n \n \n \n
\n

{{{InterneLogo}}}

\n \n
\n
Nouveau signalement reçu
\n
\n \n

Bonjour,

\n

Une nouveau signalement a été reçu le {{{DemarcheDemandeDateCreation}}} et doit être porté à votre connaissance.

\n

La demande est transmise au service compétent pour traitement ({{{DemarcheDemandeAssignee}}}) afin d‘y apporter une réponse.

\n \n
\n
 \n \n
\n \n \n \n \n \n \n \n
\n
Récapitulatif de la demande
\n
    \n
  • Numéro de suivi de la demande : {{{DemarcheDemandeNumeroSuivi}}}
    • \n
  • Catégorie de signalement : {{{form_reportCategories}}}
    • \n
  • Sous-catégorie de signalement : {{{form_reportSubCategories}}}
    • \n
  • Adresse du signalement: {{{form_adresse}}}
  • Objet : {{{form_objet}}}
  • Description : {{{form_informationsComplementaires}}}
  • Photo(s) éventuelle(s) : {{{form_photos}}}
    • \n
\n
\n
\n\n \n \n \n \n
\n Ce message a été envoyé automatiquement par la ville de {{{InterneNomCommune}}}.
Merci de ne pas répondre à cet email.
\n
\n\n
\n \n\n\n\n","title":"Notifier en interne","type":"email","sendDocumentsAsAttachments":false,"subject":"Nouveau signalement reçu : {{{form_reportCategories}}} / {{{form_reportSubCategories}}}"},{"procedureId":"Signaler un incident dans l'espace public","text":"
Connectez-vous sur le portail citoyen et allez dans Mes demandes / Mes actions à faire pour fournir les informations demandées.
","title":"Signalement d'incident - Notif - Précisions usager - 1748426976662","type":"mobileNotif","sendDocumentsAsAttachments":false,"subject":"Une action de votre part est attendue"},{"procedureId":"Signaler un incident dans l'espace public","text":"
Votre signalement ({{{form_reportCategories}}} / {{{form_reportSubCategories}}}) a bien été traité.
Nous vous remercions pour l'attention que vous portez au quotidien.
","title":"Signalement incident - notif - clôture - 1748426976656","type":"mobileNotif","sendDocumentsAsAttachments":false,"subject":"Votre signalement a été traité"},{"procedureId":"Signaler un incident dans l'espace public","text":"
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